Heil mini split error code PP
AC input voltage anomaly.
- TypeProtection
- SystemPower supply
- Can I fix it?Homeowner checks, then maybe a tech
- Applies toDLC4 / DLF4 series, 2013 to 2015 (Gree-built)
What PP means on a Heil
The incoming AC voltage is outside the safe window or badly distorted.
On this platform, PP is a protection: the system stopped or throttled itself to prevent damage; many clear on their own once conditions return to normal.
Common causes
- Utility voltage sag or spike.
- A generator or inverter with poor regulation.
- A loose connection or a lost leg on a 230 V circuit.
How to fix it yourself
Work through the checks below first; they resolve most cases. If they do not, the repair itself may need a technician.
- Reset the system: switch the breaker (or the outdoor disconnect) off, wait a full five minutes so the boards fully discharge, then switch it back on and restart from the remote.
- If you own a multimeter and are comfortable using it, measure the supply voltage at the outdoor unit's L1 and L2 terminals with the unit running. A 230 V system should read roughly 208 to 253 VAC.
- With power off, tighten every power connection from breaker to outdoor unit.
Switch off power at the breaker before opening either unit. Capacitors in the outdoor unit hold a charge for several minutes after power is cut.
When to call a technician
Normal voltage with a persistent PP means the drive board.
Which Heil units show PP
This page applies to Heil DLCSRA / DLCSRB / DLCLRA outdoor with DLFSHA / DLFSFA indoor (2015 and later) and DLC4 / DLF4 (2013 to 2015) units on the DLC4 / DLF4 series, 2013 to 2015 (Gree-built). Heil's own documentation lists PP as "AC input voltage anomaly", the same definition used across the Gree platform it is built on. If your unit shows a code with a different shape (for example a four-character code, or a plain number), it is from a different table; use the lookup with your exact code.
Where Heil shows this code
DLC4 / DLF4 series, 2013 to 2015 (Gree-built): The code shows on the indoor unit's display in place of the temperature. If the display is off, press the Light button on the remote. Some models also count out the code as indicator blinks. E codes are system protections and faults, F codes are mostly sensor faults, H codes are outdoor and compressor protections, U codes are motor and valve faults, and P codes are power-supply faults.
Other Heil codes
Same part of the system as PP:
PP on other brands
The same characters do not always mean the same thing. Check the brand on your unit.
- Blueridge PP AC input voltage anomaly
Questions people ask
Can I reset a Heil PP code myself?
Yes. Turn the system off at the breaker for five minutes, then restart it. If PP comes back, the fault is real and needs the checks above.
Is it safe to keep running a Heil showing PP?
Not repeatedly. A protection code means the unit stopped itself to prevent damage, and resetting it over and over can turn a cheap repair into a compressor failure. Reset once, check the basics, and stop if it returns.
Do I need a technician for Heil PP?
Work through the checks below first; they resolve most cases. If they do not, the repair itself may need a technician. Normal voltage with a persistent PP means the drive board.
Sources
- ICP DLCSRA Outdoor Unit Single Zone Ductless Service Manual 32808000801 (error code table)
- ICP ductless installation instructions IM-KSAIC04-04 (DLCPRA / DLCSRB / DLCERB / DLCLRA error codes)
- ICP R-410A Ductless Split System Service Manual 421 01 9204 00 (DLC4 / DLF4, 2013)
Updated September 2026. Codes and definitions vary by model year. If your manual disagrees with this page, your manual wins. Send a correction.